Terms & Conditions 

Booking Policy

We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. This provides an opportunity for the client to inspect the accommodation and familiarise themselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be requested.

Please ensure that your cat is delivered and collected in a carrier fit for purpose.

Charges are calculated daily, starting with the day of arrival and include the day of departure. Fees normally include food from our stock menu ( non-prescription diets ), heating, veterinary insurance and VAT at standard rate.

You also have our assurance that your cat will receive plenty of care, love, and attention throughout their stay.

Deposit

Please note that a 50% deposit of the total stay is required before bookings can be confirmed, This is required within 7 days of making a booking. If this is not received, the booking may be cancelled. 

The deposit is ONLY refundable if cancellation is made on or within 28 days prior to arrival

Cancellation Policy

Cancellations made on or within 28 days prior to arrival will be charged 100% of your deposit

If you make a change to a booking on or within 28 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.

In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.

Should a booking be canceled within the 28 day period due to servere illness or the unfortuante passing of the cat a vets letter confirming this will be required 

Payment methods

For bookings made – or bookings to be confirmed – less than seven days prior to arrival, payment in full will be required. Please note this payment will be non refundable on cancellation. Full payment is required by the date of arrival.

We accept:

• Cash
• Most Debit and credit card payments
• Direct Bank Transfer ( internet banking )

Please note: We do not accept cheques for payment.

Arrival & Departure Times

At time of booking, we will request that you provide us with arrival and departure times as we have very strict planning regulations on arrival/depature times. You will need to inform us in advance if these arrangements need to be changed. 

Late or Early arrivals and depatures not agreed in adavance my incur a SURCHARGE FEE £5

Collection/Delivery Service

Delivering and collecting your cat may be a problem for you if you do not have transport or if you have a busy schedule. We can collect and deliver your cat which could save you valuable time. This starts from £10 , please conact with your Postcaode for a quote

Visitors

We respectfully request that all visitors to Quarrydale Lodge Cattery refrain from stroking or petting any of the resident animals. This request is in place to protect our residents from potential external infection and to protect our visitors from injury.

Prospective new clients – visiting strictly by appointment only and no more than two visitors please.

Vaccination Requirements

All cats accepted into Quarrydale Lodge Cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit. We also recommend that cats are vaccinated against Feline Leukaemia Virus. Primary vaccination must not have been administered any less than ten days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted.

Fleas & Worms

Fleas
We request that all cats that come to Quarrydale Lodge Cattery are treated against flea infestation BEFORE arrival with an appropriate Veterinary  recommended application. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. All cats will be inspected on arrival. The management reserve the right to apply flea treatment to any resident cat found to have flea infestation on arrival or if the flea treatments are not up to date. The cost of treatment will be charged to the owner. Please note that flea collars are not considered adequate protection. Flea Treatment (Advantage charge £15 per dose)

Worms
We request that all cats that come to Quarrydale Lodge Cattery are treated against worm infestation BEFORE arrival with an appropriate Veterinary  recommended application. The management reserve the right to apply worm treatment to any resident cat found to have worm infestation during their stay or if the worming treatments are not up to date. The cost of treatment will be charged to the owner. Worming Treatment (Drontal £10 charge per dose)

Neutered Cats

All cats ( male or female ) over the age of 7 months, who are not neutered, cannot be accepted for boarding, as they could present an infection hazard and/or disruption to other resident cats.

Food

Unless specified by the owner, meals are served from 08:00 and16:00. Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet cat foods but cannot hold supplies of every brand, flavour or type. Please check with us before boarding that we have the foods preferred by your cat. We do not offer any discount for clients that bring their own supply of foods.

We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water is available to all cats at all times.

Bedding & personal Items

We are able to provide beds for cats. Should you wish to bring you own bedding this must be in a clean condition. Any bedding, toys and other comfort items are all left at your own risk.

Medication

We are happy to administer any medication, including injections, which have been prescribed by a vet, provided full and clear instructions are left by the owner. There will be an extra charge of £1.00 per day for the administration of medication. An additional charge of £2.00 per day is required for Diabetic cats.

Illness/Vet

No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats.

Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. Veterinary fees are due to be paid by the client. There will be a charge of £10 per Vet visit plus the transportation fees noted above under “Collection & Delivery Service”.

Insurance

Quarrydale Lodge is fully insured.

Full details of cover are available on request.

Abandonment

Animals left at the Cattery for 14 days in excess of their planned departure date without any contact from their owner or representative will be classed as abandoned and removed from the premises to an official establishment for this purpose. Any outstanding boarding fees will be pursued in full.

Disclaimer

Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home 

Last updated JANUARY 2025.